No matter what type of business you’re in, great customer service is critical to every company’s success. There are no secrets or revelations here—it really comes down to simply treating people in a friendly, courteous, and considerate manner. Here are some tips to keep in mind from your friends at Dale Carnegie Training of Atlanta, Georgia:
Make eye contact and smile — Simply making eye contact and smiling at the beginning of every transaction lets a customer know that you will be a pleasure to work with. And doing the same at the end of the transaction lets the customer know that you will be there for him or her the next time as well.
Look to provide assistance — If possible, reach out to your customers who need assistance before they seek you out. Try to anticipate their issue and have the necessary information available to resolve it.
Provide timely resolutions — If you’re presented with a customer issue try to solve it immediately. Whether you have a resolution readily available or you have to seek out an answer, a timely response on your part will let your customer know that you’re concerned about getting the issue resolved as quickly as possible.
Display appropriate dress and body language — The way you’re dressed and the way you carry yourself will go a long way toward letting your customers know that they are your priority. Stand tall, look professional, and be ready to shake someone’s hand rather than shying away from any contact.
Don’t forget to say ‘thank you’ — Show your appreciation for each and every customer no matter what the issue is you’re trying to resolve. Remember, whether or not the customer was right or wrong, the word of mouth passed along about how he or she was treated will ultimately form the impression others have of you and your company.
Always look to go the extra mile when providing customer service. Try to fulfill not only conscious expectations, but also the expectations that most customers don’t even realize they have. Your efforts in this regard will be rewarded as word gets around about how much you value your customers’ concerns.
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