It is the Holiday Season here in Atlanta! Our normally bustling metropolis is even busier as we plan and shop for presents, attend Christmas parties, and work some longer hours because of it. This time of year is often the most stressful. There is a lot on our plates.
In the great business classic, How to Stop Worrying and Start Living, written by Dale Carnegie in 1944, there are time-tested methods for managing both personal and professional stresses that affect our organizational success. Working within both teams and groups to get things accomplished can often cause conflict. In this year-end rush, friction can happen at any time.
In Part Six, How to Keep from Worrying about Criticism, Dale Carnegie addresses these issues with great advice in Chapter 20; in this very short chapter with an unusual title, “Remember that No One ever Kicks a Dead Dog”; the we need to realize that everyone is different and sometimes there are debates and arguments. This is very important to keep in mind. In fact, we are in great company. Mr. Carnegie mentions Admiral Peary, Thomas Jefferson, George Washington, and others who have managed this tension and with focus. Every concern can be resolved.
When these conflicts happen, assess the following five factors:
- Identify the cause of the situation.
- Have open communication with the other person to modify or resolve the issue.
- Maintain a consistent professional demeanor in every situation.
- Manage the tension from within and know that it will pass with time.
- Bear in mind that unjust criticism is often a disguised complement.
Keep these holidays light and cheery. Every issue passes with time and patience. Handling every situation with grace and understanding goes a long way.
Remember that unjust criticism is often a disguised complement. Arousing this in others means you have done your job well.
Happy Holidays and may all of you enjoy a successful 2014!
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