Conflict in the workplace has been a leadership challenge since organizations and businesses have existed. The processes of teamwork, decision making, and problem solving can lead to relationship struggles. A lot of conflict can be addressed quickly, and there are times when disagreements are not addressed for a variety of reasons. The postponement of issues and concerns is never a positive factor but is does exist.
In every company here in Atlanta and the region, freedom of expression and candor is critical for both change and continuous success. The interaction of skills, knowledge and opinions help to move organizations forward. No workplace has wellness when there is a high degree of stress among employees and leadership. The opposite can create issues as well. In a business where everyone agrees with little banter or exchange, problems eventually arise and worsen the culture and the climate.
How does a company manage encounters of conflict and turn each one into a positive learning experience.
In Dale Carnegie’s classic business book “How to Stop Worrying and Start Living”, he suggests the following assessments:
- What is the problem?
- What is the cause of the concern?
- What are possible solutions that will minimize or repair the problem?
- What solutions do the employees suggest?
Another strategy is to look at the relationship itself:
- Assess the emotions involved
- Assess the actual situation
- Assess the perceptions of the individuals involved
Leadership, management, and employees need to understand all views. Issues must be judged faily and with concern. If the issues are not facilitated and resolved, the workplace can suffer damage.
Handling conflict is important. Mismanaging these situations can lead to frustration and that can deepen the stress. Usually conflict does not go away on its own. Finding out the problem is very important. Dale Carnegie Training knows that conflict is never an enjoyable experience. It is, however, critical to have professional differences. Without them, nothing worthwhile can ever be accomplished. It is how we manage the differences that matters for leadership and organizations. Mr. Dale Carnegie was right all along about winning friends and influencing people.
This post is brought to you by the good folks at Dale Carnegie Training Atlanta, providers of professional development and management development courses and information in Atlanta. We’d love to connect with you on Facebook.
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